Terms & Conditions
The following terms and conditions govern your account with Integr@ Parking Solutions L.L.C, Integr@ Parking Solutions Inc., Integr@ Soluciones de Paking S. de R.L de CV e Integra Parking Solutions S.L. and it´s pay by phone solutions (“iParkMe”). If you have any questions about the information below, please contact the Customer Care Centers listed at the end of this page. Our Privacy Statement is considered a part of the agreement contained in these terms and conditions.
1. Terms & Conditions for iParkMe’s Parking Service
By opening or using a wireless parking account with iParkMe® (the “Account”), you agree to be bound by the terms and conditions contained in this agreement, including our Web Site Terms and Privacy Statement, which govern your use of the Account. Please read this agreement carefully and keep it for future reference.
In this agreement, the following terms have the meanings indicated below:
- “Account” or “account” means all iParkMe® wireless parking service accounts opened by you on the http://www.iparkme.com web site or contacting us through our Zendesk helpdesk.
- “facility operator” means the operator of a parking facility using iParkMe®´s pay by phone service.
- “service” means the service offered by iParkMe® allowing you to pay for parking at participating parking companies by using your phone pursuant to the terms and conditions of this agreement.
- “we”, “us”, and “our” mean Integr@ Parking Solutions L.L.C., along with our successors, affiliates or assigns.
- “web site” means the web site currently located at http://www.iparkme.com, as well as any successor to such site.
- “you” and “your” means the person(s) who have established the Account.
- “your phone” refers to the cellular or other phone you have enabled to use the Account.
2. Account Information
You may change your Account profile at any time. You agree to provide us with your valid registration information, including, without limitation, your contact information. You may not impersonate or misrepresent your identity to us. It is your responsibility to review and revise your Account information so that it is accurate and current at all times. You further agree to comply with all state or provincial or local restrictions that may be applicable to your registration with us. We reserve the right to terminate your Account if your Account contains any untruthful information. You are solely responsible for use of your Account and you agree to notify us immediately in the event of an unauthorized use.
3. Using your Account
You can use the Account to pay for parking at any parking facility that uses the iParkMe® service, including on-street, off-street or similar services. You can access account balances and review your recent account history at our web site and cell phone. Currently, charges to the Account are made by the facility operator and not by iParkMe®.
Use of Account, Password, PIN and your Cell Phone:
During the process of opening an Account you will enter a confidential password (PASSWORD) which activates the Account. You will also provide us with an e-mail address which will provide access to the Account. The Account and PASSWORD are provided for your use and protection.
- Not to disclose the PASSWORD and not to record it on your phone or otherwise make it available to anyone else.
- To use the Account, the PASSWORD and your phone as instructed.
- To promptly notify us of any loss, unauthorized use or theft of your Account, PASSWORD.
- You are liable for any transactions made by a person you authorize or permit to use your Account and/or PASSWORD. If you permit someone else to use the Account, we and the facility operator will treat this as if you have authorized this person to use the Account and you will be responsible for any transactions initiated by such person with the Account.
4. Pricing, Payment and Refunds
Payments shall be made in the currency of the country where the parking facility is located. Prices paid shall be at the price posted at the parking facility on the date of service plus a service charge determined by iParkMe® depending on the city or operator. Charges by iParkMe® may be changed as described below and refund for unused parking may vary depending on the city or operator rules. Each time you use the Account, the amount of the transaction, including applicable taxes and service charges, will be charged to the credit card used to open the Account. We will inform you of the amount to be charged for a particular transaction. You authorize iParkMe® to charge your credit card for such amounts each time the service is used.
If you have any questions about a refund or other similar issue, please contact the appropriate Customer Care Center.
5. Service Charges
You agree that the fees and service charges included in the transaction cost confirmed before you start parking apply to the Account and may be charged to the Account. You authorize us to initiate any such charges to the Account as applicable.
6. Verification of Transactions
Details of your transactions will be available in real time on your app and also there will be an online statement on our website. You agree that we may provide a periodic statement and any other notices here under electronically via our website. Statements provided electronically will describe each transaction using the Account during the statement period. Your statement will be available to you in electronic format for viewing and printing online at https://www.iparkme.com/integramobile/. You may review the full history of transactions online at any time. In the event that you elect to revoke consent to receive statements electronically, we reserve the right to terminate the Account.
7. Failure to Complete Transactions
We and the facility operators accept no liability to complete any transaction which cannot be cleared by our payment processor, whether because there are not sufficient funds available on your credit card or otherwise.
Neither we nor any of the facility operators we have relationships with will be liable to you for any failure to accept or honor the Account.
8. Integr@ Parking Solutions is NOT a Parking Company
Integr@ Parking Solutions provides a service through its solution iParkMe® to enable your payment for parking at certain facilities. Integr@ Parking Solutions does not own, operate or maintain parking facilities and is NOT RESPONSIBLE FOR ANY SUCH FACILITIES OR EVENTS THAT OCCUR AT SUCH FACILITIES.
Parking facilities are operated by companies Integr@ Parking Solutions which has contractual relationships with, but Integr@ Parking Solutions is not responsible for actions taken by such companies.
9. Disclaimer of Service Level Guarantees and Warranties
NOTE THAT THIS SERVICE IS ONLY AVAILABLE IN SELECTED LOCATIONS AND MAY NOT BE AVAILABLE AT ALL TIMES AT ACTIVE LOCATIONS. While we will endeavor to provide the best possible service, there are limitations to cellular and payment technologies which may cause interruptions in service. Please note that WE PROVIDE NO SERVICE LEVEL GUARANTEES WHATSOEVER concerning this service.
Unless the law provides otherwise, you waive and release us from any obligations that could arise due to defenses, rights and claims you have or may have against any third party on account of the use of the Account.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THE SERVICES SUBJECT TO THIS AGREEMENT ARE PROVIDED ON “AS IS” AND “AS AVAILABLE” BASIS. Integr@ Parking Solutions MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SERVICE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE AND OUR SERVICE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, Integr@ Parking Solutions DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. VERRUS DOES NOT WARRANT THAT ITS WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM VERRUS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VERRUS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ITS SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. Integr@ Parking Solutions DOES NOT OWN, CONTROL OR OPERATE PARKING FACILITIES. ACCORDINGLY, Integr@ Parking Solutions DOES NOT WARRANT ANYTHING WITH RESPECT TO SUCH FACILITIES. Integr@ Parking Solutions WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM OR RELATED TO ANY PARKING FACILITY OR ITS OPERATION, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
We will make every attempt to deliver a high level of service at all times. If you think there has been a billing or accounting error, please contact the appropriate Customer Care Center listed at the end of this page. Our Customer Care Center will connect you to the facility operator for the facility whose charges resulted in the billing or accounting error. If you are entitled to a refund for any reason for services obtained with the Account, you agree to accept credits to the credit card used to open the Account in place of cash. We and the parking operators will not provide cash refunds.
11. Loss, Theft or Unauthorized Use
You are responsible for all authorized uses of your Account. Applicable law may protect you from liability for unauthorized purchases. You understand that your Account is not a credit account and is not protected by laws covering credit accounts.
Tell us AT ONCE if you believe that your Account has been used by an unauthorized person. Telephoning us is the best way to KEEP YOUR POSSIBLE LOSSES DOWN. IF YOU BELIEVE THAT YOUR PHONE HAS BEEN STOLEN, OR THAT SOMEONE HAS TRANSFERRED OR MAY IMPROPERLY CHARGE THE ACCOUNT WITHOUT YOUR PERMISSION, CONTACT THE APPROPRIATE CUSTOMER CENTRE OR EMAIL US AT firstname.lastname@example.org. IF YOU FAIL TO NOTIFY US PROMPTLY AND YOU ARE GROSSLY NEGLIGENT OR FRAUDULENT IN THE HANDLING OF THE ACCOUNT, YOU COULD INCUR ADDITIONAL CHARGES. If your phone or credit card has been reported lost or stolen, we may close the Account to keep your and our losses down.
12. Notice Containing Information About Your Right to Dispute Errors
In case of errors or questions about electronic transactions on the Account, contact our Customer Care Center or email us at email@example.com as soon as you can, including if you think the statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt.
Under most circumstances, we will connect you to the facility operator whose charges resulted in the error or transaction you have questions with. Disputes involving operators of parking facilities will be resolved pursuant to their procedures.
For disputes that we (rather than a facility operator) are involved in, we must hear from you no later than 30 days after the transaction in question has been made available to you on the online statement.
The following information must be contained in that notice:
- Your name, user name and email address used for the Account.
- Description of the error or the transaction you are unsure about and explanation as clearly as possible of why you believe it is an error or why you need more information.
- The amount in local currency of the suspected error.
If you tell us verbally, we may require that you send us your complaint or question in writing within 5 business days.
Generally, we will tell you the results of our investigation within 5 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 15 calendar days to investigate your complaint or question. If we decide to do this, we will re-credit your credit card within 10 business days for the amount you think is in error so that you will have use of the money during the time it takes us to complete our investigation. Because we ask you to put your complaint or question in writing, if we do not receive written confirmation of your verbal notice within 10 business days, we will not re-credit your credit card.
If we decide there was no error, we will send you a written explanation within three business days, after we finish our investigation. You may ask for copies of documents that we used in our investigation.
13. Dispute Resolution and Confidential Arbitration
Any dispute relating in any way to the services offered by Integr@ Parking Solutions not resolved in accordance with the preceding Section 12 shall be submitted to confidential arbitration in Austin, Texas except that, to the extent you have in any manner violated or threatened to violate Integr@ Parking Solutions and iParkMe®’s intellectual property rights, Integr@ Parking Solutions may seek injunctive or other appropriate relief in any at the State or Federal court located in the State of Texas, and you consent to exclusive jurisdiction and venue in such courts. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
14. Disclosure of Account Information to Third Parties
From time to time, subject to any applicable financial privacy laws or other laws or regulations, we may provide information about you and the Account:
- To parking companies, we have relationships with.
- In response to any subpoena, summons, court or administrative order, or other legal process which we believe requires our compliance.
- In connection with collection of indebtedness or to report losses incurred by us.
- In compliance with any agreement between us and a professional, regulatory or disciplinary body.
- In connection with potential sales of business to parking companies and others.
- To carefully selected service providers and merchant partners who help us meet your needs by providing or offering our services (“Network of Merchant and Service Providers”).
You may tell us that you prefer that we not share this information with our Network of Merchant and Service Providers by sending your request to Integr@ Parking Solutions at any Customer Centre listed at the end of this page including your name, address, phone number and e-mail address (user name).
15. Credit or Information Inquiries
You authorize us to make such credit, employment and investigative inquiries, as we deem appropriate in connection with the issuance and use of the Account. We can furnish information concerning the Account or credit file to consumer reporting agencies and others who may properly receive that information.
16. Contact Information and Business Days and Hours
You will be responsible for the unauthorized use of the Account if you fail to notify us if you believe there has been an unauthorized use or access to your Account. If you believe that any of these events have occurred, call us at the telephone number or address listed in the local Contact Centre List at the bottom of the page. Our business days are all days except Saturdays, Sundays and statutory holidays.
17. Use of Cell Phones While Driving Can be Dangerous
PLEASE NOTE THAT OPERATING A CELL PHONE OR ANY OTHER DEVICE WHILE DRIVING CAN BE DANGEROUS AND WE ADVISE YOU NOT TO USE THIS SERVICE WHILE OPERATING A VEHICLE. YOU AGREE TO INDEMNIFY AND HOLD iParkMe® HARMLESS FROM ANY OR ALL LIABILITY WHATSOEVER FOR ANY HARM, LOSS OR INJURY RELATED TO USE OF THIS SERVICE OR THE ACCOUNT WHILE OPERATING ANY KIND OF VEHICLE.
18. License and Site Access
Solely for use in connection with the service, iParkMe® grants you a limited license to access and make personal use of its web site and its service. This license does not include any resale or commercial use of iParkMe®’s service; any collection and use of any information, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of others; or any use of data mining, robots, or similar data gathering and extraction tools. All materials and information related to iParkMe® may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express the written consent of Integr@ Parking Solutions. Any unauthorized use terminates the permission or license granted by Integr@ Parking Solutions. You may not use any iParkMe®’s logo or other proprietary graphic or trademark without Integr@ Parking Solutions ´s express written permission.
19. Amendment and Cancellation
We may at any time change or repeal these terms and conditions. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change. You specifically agree to accept such notice of change by notice sent to the last electronic mail address you have provided to us. However, if the change is made for security purposes, we can implement such change without prior notice. Should you decide that you no longer agree to accept changes or notices electronically, we may cancel or suspend this agreement or any features or services of the Account described herein at any time. The Account remains our property.
You can notify us by:
We may cancel your right to use the Account at any time. You may cancel this agreement by closing your Account on our website or by emailing us at firstname.lastname@example.org. Your termination of this agreement will not affect any of our rights or your obligations arising under this agreement prior to termination.
20. Applicable Law
By opening the Account, you agree that the laws of Austin, Texas, United States of America without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Integr@ Parking Solutions L.L.C or its affiliates, as well as any of their successors and assigns.
Integr@ Parking Solutions and iParkMe® and other marks indicated on our site are registered trademarks of Integr@ Parking Solutions, L.L.C. or its subsidiaries in Canada, the United States and other countries. Other Integr@ Parking Solutions and iParkMe® graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Integr@ Parking Solutions, L.L.C. or its subsidiaries. Integr@ Parking Solutions’ trademarks and trade dress may not be used in connection with any product or service that is not iParkMe’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Integr@ Parking Solutions or our pay by phone solution iParkMe. All other trademarks not owned by Integr@ Parking Solutions or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Integr@ or its subsidiaries.
22. Other Terms
The Account and your obligations under this agreement may not be assigned except to an authorized user who is an approved enrollee in the program. We may transfer our rights under this agreement at any time.
Use of the Account is subject to all applicable rules and customs of any payment processor, clearinghouse or other association involved in transactions.
We do not give up our rights by delaying or failing to exercise them at anytime.
If any term of this agreement is found by a court to be illegal or not enforceable, all other terms will still be in effect.
If we take legal action against you because of default in the terms of this agreement, you must pay reasonable attorney’s fees and other costs of the proceedings. Your responsibility for fees and costs shall in no event exceed the maximum allowed by law.
CUSTOMER CONTACT CENTRES
USA and Canada
Integr@ Soluciones de Parking S. de R.L. de CV
General: +52 (55) 3687 2700
Avenida Gabriel Mancera #1041
Colonia del Valle Centro 03100
Delegación Benito Juarez, Distrito Federal, México